Right of Withdrawal

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.)

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The cancellation period is 14 days from the day,

• on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
• on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;
• on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that you have ordered goods which are delivered in several partial shipments or items.

To exercise your right of withdrawal, you must inform us

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by post or email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send the notification before the cancellation period expires.

Consequences of the revocation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than the cheapest standard delivery offered by us), within 14 days from the day on which we received your cancellation notice.

We will use the same payment method for the refund that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay, and in any event no later than 14 days from the day on which you notify us of your cancellation.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling that was not necessary for testing the condition, properties and functioning of the goods.

Grounds for exclusion or termination

The right of withdrawal does not apply to contracts

• for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or are clearly tailored to personal needs;
• for the supply of goods which are liable to deteriorate or expire rapidly;
• for the delivery of alcoholic beverages, the price of which was agreed upon at the time of conclusion of the contract, but which can be delivered no earlier than 30 days later and whose current value is subject to market fluctuations over which we have no influence;
• for the delivery of newspapers, magazines or illustrated magazines (excluding subscriptions).

The right of withdrawal expires prematurely in the case of contracts

• for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery (⚠ important for cosmetics / skincare) ;
• for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;
• for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.